Can I have tracking information via API webhook?

Subscribe once, get live updates. You register a webhook URL in the platform’s front end and select the event types you want (processing milestones, delivery feedback from channels, reachability check results, validation errors/warnings, etc.).
Event push, not polling. For every relevant lifecycle event, the platform posts a structured JSON payload to your endpoint—so your ERP/accounting systems or tracking dashboards update instantly without periodic API polling.

What you see in each event

• Identifiers: documentId and, for batches, a sendingId
• Timing & status: timestamps and the current status
• Diagnostics: error codes and descriptions (when applicable)
• Metadata: tenant ID, document type, delivery channel, and more

Document-level and bulk visibility

• Per document: You receive granular events tied to each document’s documentId.
• Per sending session (bulk): When you submit in bulk (e.g., via SFTP), all files you drop on the same day are grouped into a single sending session. Events include the sendingId, letting you monitor the batch end-to-end and drill down to individual documents.

Reliability & security

• Register multiple endpoints
• Filter which event types you receive
• Automatic retries if your endpoint is temporarily unavailable
• Delivery logs for audit and troubleshooting
• Transport is secure and low-latency

Works alongside the REST API

Webhooks provide a scalable, event-driven way to stay informed; the REST API remains available for on-demand queries and detail retrieval.